How it differs from a regular (bidding) upgrade
| Regular Upgrade (Bidding) | Guaranteed Upgrade |
|---|---|
| Guest submits a bid price | Guest accepts a fixed price |
| Bid remains pending | Upgrade is confirmed immediately |
| Hotel staff review the bid | No staff action required |
| Staff accept or reject the bid | Automatically accepted |
| Guest is notified of the outcome | Confirmation is instant |
On the guest-facing upgrade page, Guaranteed Upgrades are displayed with a "Guaranteed at €X" banner and a lightning icon on the room upgrade card.
Setting Up Guaranteed Upgrades
Navigate to Setup > Room Types. Go all the way to the bottom, after room pictures.
1. Guaranteed Price Percentage
The Guaranteed Upgrade price is calculated based on the upgrade's configured minimum and maximum upgrade price.
Formula
Guaranteed Price = Minimum Price + (Percentage × (Maximum Price − Minimum Price))
Example 1
- Minimum Upgrade Price: €100
- Maximum Upgrade Price: €200
- Guaranteed Price Percentage: 75%
Calculation:
€100 + (75% × (€200 − €100))
Guaranteed Price = €175
Example 2
- Minimum Upgrade Price: €30
- Maximum Upgrade Price: €60
- Guaranteed Price Percentage: 50%
Calculation:
€30 + (50% × (€60 − €30))
Guaranteed Price = €45
2. Availability Thresholds (Optional)
Availability thresholds control when a Guaranteed Upgrade is offered to guests.
This helps protect inventory by ensuring that Guaranteed Upgrades are only available when sufficient rooms remain available for the stay.
You can configure either:
- A percentage-based threshold, or
- An absolute room threshold
Percentage-Based Threshold
The upgrade will only be offered if the number of available rooms is greater than or equal to the configured percentage of the room type's inventory.
Note: To use a percentage threshold, the room type must have its total inventory configured in the system.
Example
- Superior Room inventory: 20 rooms
- Threshold: 10%
Calculation:
20 × 10% = 2 rooms
The Guaranteed Upgrade will only be available while at least 2 Superior Rooms remain available for the stay.
Absolute Room Threshold
The upgrade will only be offered if the number of available rooms is greater than or equal to the configured room count.
Example
- Threshold: 5 rooms
The Guaranteed Upgrade will only be available while at least 5 rooms remain available for the stay.
How It Works for Guests
- Guest views available room upgrades.
- A room upgrade with a Guaranteed Upgrade offer displays a "Guaranteed at €X" banner.
- Guest selects the offer and accepts the fixed upgrade price.
- The upgrade is automatically confirmed.
- No approval or action from hotel staff is required.
Benefits of Guaranteed Upgrades
- Increase upgrade conversion by providing an instant purchase option.
- Generate additional upgrade revenue from guests willing to confirm immediately.
- Protect inventory through configurable availability thresholds.
- Complement existing bidding upgrades by offering guests multiple ways to upgrade.