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Excluding Emails

Control email delivery by including or excluding guests based on rate plans, market segments, reservation sources, room types and email addresses.

Setup > Emails > Guests Segments

Info
  
 
You can exclude sending emails by (1) Rate Plans, (2) Market Segments, (3) Reservation Sources or (4) Membership Levels (5) Email Addresses (6) Room Types. 
  1. You can either include (allow) or exclude. Press the "Add Rate" button to add a new code.
Warning

When you include (allow) a code, emails will only be sent out to these guests. 

 
Example: No emails will be sent to Rate Plans COMP or all Rate Codes starting with CORP:
 
 
 
Add asterisks  * at the beginning or end of the code to include/exclude all codes beginning or ending with it.
If the rate code is situated at the middle, add 2 asterisks before and after the code.
Beginning: CORP* will exclude CORP-A, CORP-B and CORP-C.
Ending: *CORP will exclude A-CORP, B-CORP and C-CORP.
Middle: *CORP* will exclude A-CORP-A, B-CORP-B and C-CORP-C.