---
title: Excluding Emails
description: Control email delivery by including or excluding guests based on rate plans, market segments, reservation sources, room types and email addresses.
---

[Skip to content](https://support.upsellguru.com/help/portal/en/kb/articles/excluding-emails#main-content)

![USG Logo-cropped](https://support.upsellguru.com/hs-fs/hubfs/USG%20Logo-cropped.jpg?width=400&height=57&name=USG%20Logo-cropped.jpg)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- [Create a Ticket](https://share-eu1.hsforms.com/2H9mDR2qdRqmpd-arcRxZ5A2fnvvd)

[Create a Ticket](https://share-eu1.hsforms.com/2H9mDR2qdRqmpd-arcRxZ5A2fnvvd)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.upsellguru.com/help?hsLang=en)
2. [Pre-Arrival](https://support.upsellguru.com/help/pre-arrival?hsLang=en)
3. [Email Setup](https://support.upsellguru.com/help/pre-arrival?hsLang=en#email-setup)

# Excluding Emails

## Control email delivery by including or excluding guests based on rate plans, market segments, reservation sources, room types and email addresses.

Setup \> Emails \> Guests Segments

![Info](https://support.upsellguru.com/hubfs/Knowledge%20Base%20Import/info-Jun-09-2026-06-48-26-8791-AM.png)

  

![](https://support.upsellguru.com/hubfs/Knowledge%20Base%20Import/edbsn254be67385f6a1cac8d3c1ea77d9a6e6e8f8743f890b18e0c1a6e2a4a4c67ef695b90693d84fd0d5b71542bf8d2115904fa5ce7752f1cfb51a4f9ef5728fea38.png)

 

**You can exclude sending emails by (1) Rate Plans, (2) Market Segments, (3) Reservation Sources or (4) Membership Levels (5) Email Addresses (6) Room Types.** 

1. You can either include (allow) or exclude. Press the "Add Rate" button to add a new code.

![Warning](https://support.upsellguru.com/hubfs/Knowledge%20Base%20Import/caution-3.png)

When you include (allow) a code, emails will only be sent out to these guests. 

 

Example: No emails will be sent to Rate Plans COMP or all Rate Codes starting with CORP:

 

![](https://support.upsellguru.com/hubfs/Knowledge%20Base%20Import/edbsn254be67385f6a1cac8d3c1ea77d9a6e64d6ca466ea28a13bce651f77c87b8443abb73dcbb0f408ac59ffd3b4729a10f207d09edae5a682c681fc8ab78c6e0a7d.png)

 

 

Add asterisks  \* at the beginning or end of the code to include/exclude all codes beginning or ending with it.   
If the rate code is situated at the middle, add 2 asterisks before and after the code.

Beginning: CORP\* will exclude CORP-A, CORP-B and CORP-C.   
Ending: \*CORP will exclude A-CORP, B-CORP and C-CORP.   
Middle: \*CORP\* will exclude A-CORP-A, B-CORP-B and C-CORP-C. 

 

- [Pre-Arrival](https://support.upsellguru.com/help/pre-arrival?hsLang=en#main-content)

    - [Daily Management](https://support.upsellguru.com/help/pre-arrival?hsLang=en#daily-management)
    - [Room Setup](https://support.upsellguru.com/help/pre-arrival?hsLang=en#room-setup)
    - [Extras Setup](https://support.upsellguru.com/help/pre-arrival?hsLang=en#extras-setup)
    - [Email Setup](https://support.upsellguru.com/help/pre-arrival?hsLang=en#email-setup)
- [On-Arrival](https://support.upsellguru.com/help/on-arrival?hsLang=en)
- [In-Stay & Reg Card](https://support.upsellguru.com/help/in-stay-reg-card?hsLang=en#main-content)

    - [In-Stay](https://support.upsellguru.com/help/in-stay-reg-card?hsLang=en#in-stay)
    - [Registration Card](https://support.upsellguru.com/help/in-stay-reg-card?hsLang=en#registration-card)
- [Integrations](https://support.upsellguru.com/help/integrations?hsLang=en#main-content)

    - [Opera](https://support.upsellguru.com/help/integrations?hsLang=en#opera)
    - [RMS](https://support.upsellguru.com/help/integrations?hsLang=en#rms)
    - [Protel](https://support.upsellguru.com/help/integrations?hsLang=en#protel)
    - [Guestline](https://support.upsellguru.com/help/integrations?hsLang=en#guestline)
    - [OTA Integrations](https://support.upsellguru.com/help/integrations?hsLang=en#ota-integrations)
- [Reports](https://support.upsellguru.com/help/reports?hsLang=en)
- [General](https://support.upsellguru.com/help/general?hsLang=en)
- [System Health Check](https://support.upsellguru.com/help/system-health-check?hsLang=en#main-content)

    - [Setup](https://support.upsellguru.com/help/system-health-check?hsLang=en#setup)
    - [Integration](https://support.upsellguru.com/help/system-health-check?hsLang=en#integration)
    - [Emails](https://support.upsellguru.com/help/system-health-check?hsLang=en#emails)
    - [On-Arrival Program](https://support.upsellguru.com/help/system-health-check?hsLang=en#on-arrival-program)

- Home
- Products
- Pricing
- Blog
- Company

[mailto:support@upsellguru.com](mailto:support@upsellguru.com) <https://www.linkedin.com/company/7940824>

Copyright © 2026, upsellguru.com