---
title: Cancel an Upgrade
description: Cancel room upgrades and extras directly in the Extranet, manage partial changes and handle post-deadline requests correctly.
---

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# Cancel an Upgrade

## Cancel room upgrades and extras directly in the Extranet, manage partial changes and handle post-deadline requests correctly.

You can cancel **room upgrades** or **confirmed extras** directly in the Extranet — but only until the **5th of the following month**.

---

### 🧭 Step-by-Step Guide

### 1. Go to the Guest Profile

- Navigate to **TRANSACTIONS** and find the guest in the list.
- Or use the **search bar** at the top to search by **guest name** or **confirmation number**.

### 2. Open the "Cancellations" Tab

Once you're in the guest profile, click on the **"Cancellations"** tab.

![](https://support.upsellguru.com/hubfs/Knowledge%20Base%20Import/edbsn254be67385f6a1cac8d3c1ea77d9a6e65a8aa8b291944d3d2b8df02e945ec576e36ae5d8c2abfc073385667d1ac746ac3f5962198f111693156b0441550b8d38.png)

### 3. Choose What to Cancel

Click the **"Cancel"** button next to what you'd like to cancel:

- The entire reservation (rooms + extras)
- Only the room upgrade(s)
- All extras
- Specific extras only

---

 

### 💡 Notes for Partial Cancellations

- If the guest changed the **number of nights**, **quantity**, or **price**, don’t cancel the whole reservation.
- Instead, leave details in the **"Cancellation Remarks"** field.
  
  ![](https://support.upsellguru.com/hubfs/Knowledge%20Base%20Import/edbsn254be67385f6a1cac8d3c1ea77d9a6e6e8cfdd97caba1ff2b229bf8c909181ddf559a0f25e8583a050fb7924589a549ae39bcbedcbfa3da1bebc58b868f5614a.png)

---

 

### ⏰ After the 5th of the Month?

Cancellations after the deadline can't be processed in the system.

- Please leave a note in **"Cancellation Remarks"**, **or**
- Email us directly at **accounting@upsellguru.com**

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