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Heath Check: No New Reservations Being Received

Resolve issues with missing PMS reservations to restore upsell automation, prevent lost revenue and ensure uninterrupted guest communications.

Severity: High

Description: We are not receiving reservations from your PMS. This disruption means that new reservations are not being processed through our system, impacting the ability to send upselling email requests to your guests.

Importance: Maintaining a seamless integration between your PMS and our system is crucial. If reservations are not being received, the functionality of your upselling program is compromised. This leads to missed opportunities for additional revenue and can negatively impact guest satisfaction by not offering them the chance to enhance their stay through upsell options.

How to Fix:

Contact Customer Support:

  1. Reach out to our Customer Support team as soon as possible. They will assist you in diagnosing the issue and restoring the integration.
  2. Provide any relevant details or error messages you may have encountered to expedite the troubleshooting process.

Steps to Follow:

  1. Gather Information:

    • Note any error messages or irregularities observed in your PMS.

  2. Contact Support:

    • Use the provided contact methods (phone, email, or chat) to get in touch with our Customer Support team.
    • Clearly describe the issue, including when it was first noticed and any steps already taken to try to resolve it.

  3. Assist the Support Team:

    • Follow any instructions provided by the support team.