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Health Check: No or Limited Extras Offered

Expand your extra offerings to increase guest spending, enhance stay experiences and unlock new upsell revenue opportunities.

Severity: Medium

Description: Your hotel is currently not offering Extras or has a very limited number of Extras or Extras Categories available to guests.

Importance: Offering reservation add-ons such as Food & Beverage (F&B) services, spa treatments, extended stays, unique experiences, room attributes, and welcome amenities provides numerous benefits, including:

  1. Increased Revenue: Add-ons boost overall revenue by offering guests additional services and products, increasing the average spend per guest.

  2. Enhanced Guest Experience: A range of add-ons allows guests to tailor their stay to their preferences, leading to a more enjoyable and memorable experience.

  3. Competitive Advantage: A variety of add-ons can differentiate your hotel from competitors, making it more attractive to potential guests.

  4. Guest Convenience: Offering add-ons during the reservation process enables guests to plan and book their entire stay in one go, enhancing their overall booking experience.

  5. Increased Loyalty and Repeat Business: Personalized add-ons create a strong emotional connection with guests, encouraging repeat stays and fostering loyalty.

  6. Operational Efficiency: Pre-booked add-ons allow for better planning and resource allocation, such as managing staff and inventory effectively.

  7. Market Insights: Tracking popular add-ons provides valuable insights into guest preferences and behaviors, refining offerings, marketing strategies, and pricing models.

  8. Improved Room Utilization: Add-ons like early check-in and late check-out help optimize room occupancy, making better use of the hotel’s resources.

  9. Promotional Opportunities: Add-ons offer cross-selling and promotional opportunities for other hotel services.

  10. Enhanced Brand Image: A wide range of high-quality add-ons enhances the hotel’s brand image, portraying it as a place that caters to diverse needs and provides a comprehensive, luxurious experience.

How to Fix:

1. Go to Extras Setup in the Platform:

      • Access the UpsellGuru Platform.

      • Navigate to Setup > Extras Setup.

2. Add Extras from the Library or Create from Scratch:
      • Browse the Extras Library within the platform and add relevant Extras to your offerings.
      • If needed, create new Extras from scratch to tailor offerings to your guests' preferences.
      • Be creative in your offers and consider to bundle several Extras.